The Purple Process: Delivering on the Promise
Our commitment to excellence is embedded in every aspect of our service. The Purple Process is our unique, 5-step quality management system that ensures we consistently deliver on the Purple Promise Guarantee.
Weekly Operative Monitoring:
Our dedicated contract managers conduct regular site visits to assess the performance of your cleaning team, ensuring they meet our rigorous standards.
Weekly Site Audits:
Our supervisors perform thorough audits using iAuditor, a cutting-edge digital platform, providing real-time access to audit results and ensuring transparency.
Monthly Formal Meetings:
We hold monthly meetings to review performance, address any concerns, and implement proactive solutions, ensuring continuous improvement.
Standards Improvement Plan:
Any site scoring below our "Amber" standard receives immediate attention from our Operations Director. We'll work closely with you to implement a tailored improvement plan and achieve exceptional results.
Operative Improvement Plan:
We invest in our team's development. Any cleaner requiring additional support receives a personalized improvement plan to ensure they consistently deliver the Purple Promise level of service.
